How do I join “ThankYou Club”?
You can get a “ThankYou Club” membership from any of our merchants. Please contact us if you need any assistance
Why does it take a little while to get through to customer service?
Our customer service is operated 9am to 5pm Monday to Friday and operated in Australia
How many charities can I support?
You can only support one charity at a time
How do I start spending my “TY Cash”?
You save “TY Cash” every transaction. One “TY Cash” equals One Dollar. Once you have registered with “ThankYou Club” and set your pin you can spend your “TY Cash”
Can I recommend a merchant to join “ThankYou Club”?
Absolutely and be rewarded with 200 “TY Cash” if they join
I hate extra membership. Do I have to carry my “ThankYou Club” membership all the time?
No. Just download our app and enter your “ThankYou Club” number, register, set you’r pin and you’r done. Just scan our App each time and Live Save Give
How do I find a “ThankYou Club” merchant?
You can go to our web site www.thankyouclub.org or download our app and they will all be there
“ThankYou Club” runs lots of prize draws. How do I know when I have won?
You can only win our prizes if you are registered with us. Make sure you are registered and we will notify you of all winnings
Are the prize draws fair?
The prize draws are random and computerised in our banking system software so can not be manipulated
Can I always see my transactions in the transaction history?
You have 24/7 access to all your transaction history once you are registered and your pin set
Can I pick a different charity to the ones in the charity list?
No but you can recommend a charity to be certified by us
Can I pick and choose between charities?
You can only support one charity at any one time but you are able to change
How do I know my contribution is really going to charity?
Because our software is a banking system it is easy to audit. We will also be creating awareness of our contributions on the web site
What happens if I made a spelling mistake in my registration and it was accepted?
Just call us on our customer care line during business hours and we shall sort it
