How do I join “ThankYou Club”?
You can get a ThankYou Club membership from any of our partnering merchants or charities listed in the app and on our website.
How many charities can I support?
You can only support one charity at a time. It’s easy to tap and select!
Can I support a different charity to the ones in the charity list?
You can recommend a charity to be approved by us! If this charity partners with ThankYou Club then they will be listed in the app.
Can I pick and choose between charities?
Yes! Simply tap and select from the list in-app. Only one charity is supported at a time.
How do I know my contribution is really going to charity?
Because our software is a banking system it is easy to audit. Awareness of our contributions are found on our website and in social media 
. Join the community and see the good!
How do I start spending my “TY Cash”?
You save TY Cash every purchase transaction. One TY Cash equals one dollar. It’s easy to Get Set then GO! Simply register your details in-app and set your pin. Then you can spend your TY Cash!
Can I recommend a merchant to join “ThankYou Club”?
Absolutely! See the ‘Recommend a merchant’ feature on your Profile page in-app and follow the prompts. Tell us and tell them to get your favourite merchants on board and enjoy the benefits!
How soon after purchase can I use my TY Cash savings?
It takes 48 hours for your TY Cash to become available for you to spend.
How do I know if I am the recipient of a Surprize?
Register in-app and we will notify you of your Surprize! It’s ThankYou Club’s and our merchants’ way of saying “thank you” for your support. Enjoy the treat!
Are the Surprize draws fair?
The Surprize draws are random and computerised in our banking system software so cannot be manipulated. Thank you for supporting your community and… best of luck!
Can I always see my transactions in the transaction history?
You have 24/7 access to all your transaction history once you are registered and your pin set. Thank you for supporting your community!
I have more questions..!
Fabulous! Jump on our website and click the ‘More info’ links to access a heap more information. Otherwise, get connected with us on social media and fire-away OR ask one of our friendly quality merchant partners. We embrace you getting more connected with your community, so ask, contribute and be a part of the good!
